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SHIPPING & RETURNS

Shipping Policy

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We strive to provide you with the best shopping experience possible. Please read our shipping policy carefully to understand how we handle your orders.

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1. Exclusively Online

ABD AL AZIZ Perfumes is currently available for purchase exclusively online.

 

2. Order Processing Time

  • Orders typically take between 1 and 2 hours to be processed. You will receive a confirmation email once your order has been processed and shipped.

  • Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order.

 

3. FREE SHIPPING

We offer free shipping on all orders within INDIA, with no additional charges.

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4. Delivery Times

  • Delivery times vary based on your location.

  • Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order.

  • Delivery times vary based on your location. Typically, orders within metropolitan cities in India arrive within 3-5 business days, while delivery to remote areas may take 7-10 business days. Please note, weekends and public holidays may extend these timelines.
     

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.
 

6. Fake Orders Policy

  • At ABD AL AZIZ Perfumes, we take the integrity of our order process seriously. Any orders identified as fraudulent or placed with fake information will be cancelled immediately.

  • We require customers to provide accurate shipping addresses and contact details to ensure successful delivery. If we suspect an order is fraudulent, we will reach out to the customer for clarification.

  • To combat fake orders, we only accept online payments. Customers who attempt to place fake orders may be subject to a ban from future purchases.
     

7. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer service team.

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Cancellation Policy
 

1.Cancellation before Shipment
You may cancel your order anytime before it has been shipped. To cancel, please contact our customer service team as soon as possible. Orders that have already been shipped cannot be cancelled.

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2.Cancellation Process
To cancel an order, please reach out to our customer service team. Once your order is cancelled successfully, you will receive a confirmation email.
 

3.Cancellation Fees
If your order is cancelled after being processed but before shipment, we may charge a processing fee of 5% of the order value to cover transaction costs.



Return Policy

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We take pride in our products and want you to be completely satisfied with your purchase. However, due to the nature of our products, we have a strict return policy. Please read the following guidelines carefully.

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1. Non-Returnable Items

  • Due to health and safety regulations, all perfumes and scented products are non-returnable once opened or used. We cannot accept returns on items that have been unsealed or partially used.

  • While opened or used items cannot be returned, if you receive a defective item that has been opened, it will still be eligible for a replacement and not refund.

  • Customers should reach out to our customer service team within 7 days after receiving their order if they encounter any problems with defective (faulty or damaged) items.
     

2. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact our customer service team within [7 days] of receiving your order. We may request photographic evidence of the damage for our records.

  • Unboxing Video: To facilitate the return process for defective or damaged items, please take an unboxing video while opening the parcel. The video must not be edited or altered and should clearly show the condition of the product upon arrival.

  • If a return is approved due to a defect or damage, you will receive a replacement of the same product, not a refund.
     

3. Return Process

  • To initiate a return for an eligible item, you must contact our customer service team within [7 days] of receiving your order.

  • You will be provided with a return authorization and instructions on how to proceed.

  • Items must be returned in their original, unopened condition, along with all packaging materials.
     

4. Fake Returns Policy

To prevent fraudulent returns, if a returned item is found to be altered, used, or not in its original condition, we will reject the return and may consider it a scam. In such cases, no replacements will be issued, and the customer may be banned from future purchases. We monitor returns closely and take such matters seriously.
 

5. Shipping Costs

Original shipping costs are non-refundable. If a return is approved, you may be responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
 

6. Changes to Policy

We reserve the right to modify this return policy at any time. Any changes will be posted on our website.
 

7. Contact Us

If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer service team.

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